REFUND & RETURNS POLICY
We want you to have a great experience with Vibe Discoveries. Because of the nature of our products, and to protect hygiene and fairness, our return policy is strict but transparent:
NO RETURNS OR REFUNDS FOR OPENED OR USED SAMPLES
All our samples are freshly hand-decanted and sealed. Once opened, used, or tampered with, they cannot be returned or refunded for any reason, including if you simply don’t like the scent.
We recommend starting with a smaller size (2ml) if you’re unsure about a fragrance.
CHANGE OF MIND
We do not offer refunds or exchanges for:
- Scent not to your liking
- Perceived differences between batches or reformulations
- Accidental or incorrect orders
- Any item that has been opened or sprayed
Please read descriptions carefully before placing an order. Contact us if you’re unsure, we’re happy to help.
FAULTY OR DAMAGED ITEMS
If your order arrives damaged or faulty (e.g. broken atomizer or leakage), contact us within 48 hours at [your email] with:
- Your order number
- Photos of the item and packaging
If approved, we’ll issue a refund or replacement. Do not return the item without contacting us first.
RETURN SHIPPING
If a return is approved, the customer is responsible for return shipping unless the item is faulty or our mistake. We recommend tracked delivery, we’re not responsible for lost returns.
UK ORDERS ONLY
Due to postal restrictions on flammable items, we only ship within the UK. Returns from outside the UK cannot be accepted.
CANCELLATIONS
Orders may be cancelled within 30 minutes of being placed. A 4% processing fee will apply to cover payment provider costs.